Shipping policy

Shipping Policy

At Ansari Shoes, we aim to make your shopping and delivery experience simple, reliable and convenient.

1. Delivery Across Pakistan

We deliver orders across Pakistan through trusted courier services.
Delivery availability may depend on your city, area and courier service coverage.

2. Free Home Delivery

We offer Free Home Delivery on eligible orders across Pakistan.
If any additional delivery charges apply to a particular order or location, the customer will be informed before the order is confirmed.

3. Order Processing

After receiving your order, our team may contact you by phone or WhatsApp to confirm your order and delivery details.
Orders are processed and prepared for dispatch as quickly as possible.

4. Estimated Delivery Time

Most orders are usually delivered within 3 to 5 business days after dispatch.
Delivery to remote or certain areas may take longer.
Delivery times are estimates and may be affected by public holidays, weather conditions, courier delays or other circumstances outside our control.

5. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible orders and locations.
For COD orders, please keep the required payment ready when your parcel arrives.

6. Correct Delivery Information

Customers are responsible for providing the correct:
* Full Name
* Mobile Number
* Complete Delivery Address
* City and Area Details
Incorrect or incomplete information may cause delivery delays or unsuccessful delivery attempts.

7. Order Tracking

Once your order has been dispatched, tracking information may be shared through the available contact method.
You may also contact our customer support team with your order details for assistance.

8. Missed or Unsuccessful Delivery

Please make sure that you or someone on your behalf is available to receive the parcel.
If delivery is unsuccessful because the customer is unavailable, cannot be contacted or has provided incorrect information, re-delivery may take additional time and may be subject to courier availability.

9. Damaged or Incorrect Parcel

If you receive an incorrect or damaged product, please contact Ansari Shoes as soon as possible and provide your order details along with clear photos or a short video.
Our team will review the issue and assist you according to our Return & Refund Policy.

10. Need Help?

For questions about your order or delivery, please contact the Ansari Shoes customer support team through the contact details available on our website.