Refund policy
Return & Exchange Period
At Ansari Shoes, we want you to shop with confidence. You can request a return or exchange within 7 days of receiving your order.
To be eligible for a return or exchange:
* Shoes must be unused and unworn.
* Shoes must be clean and in their original condition.
* Original box, packaging and tags must be included.
* Order details or proof of purchase must be available.
We recommend trying your shoes indoors on a clean surface to avoid marks on the sole.
Size Exchange
If your shoes do not fit properly, you can request a size exchange within 7 days of delivery. Exchanges are subject to stock availability.
Damaged or Incorrect Product
If you receive a damaged, defective, wrong-size or incorrect product, please contact Ansari Shoes as soon as possible. We may request clear photos or a short video for verification.
Once verified, our team will guide you through the replacement, exchange or refund process.
Non-Returnable Items
Returns or exchanges may not be accepted if the shoes have been worn, used, damaged, altered or returned without their original packaging and tags.
Requests made after the 7-day return period may also not be accepted.
Refunds
Once we receive and inspect your returned product, we will inform you about the status of your refund.
For Cash on Delivery (COD) orders, our team will arrange an available refund method with you.
Return & Exchange Shipping
If you receive an incorrect, damaged or defective product due to an error from Ansari Shoes, we will assist you with the return or replacement.
For exchanges due to size selection, personal preference or change of mind, return and exchange delivery charges may be paid by the customer.
Order Cancellation
Orders can be cancelled before dispatch. Once an order has been dispatched, cancellation may not be possible and the applicable return or exchange process will apply.
Need Help?
For any return, exchange or refund question, please contact Ansari Shoes Customer Support with your name, mobile number and order details.